Shipping policy

Order Processing

  • All orders placed through our webstore are processed promptly. We hold each order for 1 hour after being placed to allow for any last-minute changes or corrections. This ensures accuracy and the best service experience for our customers.

  • Orders placed before 2 PM EST/EDT will ship on the same day. Orders placed after this cut-off time will be processed and shipped the following business day.

Shipping Fulfillment

  • After the 1-hour hold, your order will be prepared, packaged, and shipped using our advanced fulfillment network to ensure timely and reliable delivery.

  • Once an order has been processed and prepared for shipment, it cannot be modified or canceled.

Shipping Options and Times

  • Flat Rate Standard Shipping (5 Business Days): A flat shipping fee of $5.00 applies to all standard ground shipping orders within the contiguous United States.

  • Expedited Shipping (2 Business Days): Available for an additional fee. Rates are calculated and displayed during checkout.

  • Please note that while we strive to meet estimated delivery timelines, external factors such as weather, carrier delays, or peak shopping periods may occasionally impact delivery times.

Shipping Restrictions

  • We currently ship within the United States only.

  • Alaska and Hawaii Residents: Orders shipped to Alaska and Hawaii are not eligible for flat-rate standard shipping. Shipping costs will be calculated and displayed during checkout based on destination and shipping method.

Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to monitor the progress and estimated delivery date of your package. Orders may also be tracked through our Order Status page using your email and order number.

Shipping Costs

  • Shipping fees are calculated and displayed during checkout based on the selected shipping method and delivery destination. Flat-rate standard shipping applies where eligible.

Disclaimer

We are not responsible for any delays, damages, or issues caused by the shipping carrier once the package has been handed over for delivery. Any shipping carrier-related concerns should be directed to the carrier using the tracking information provided.