Order Processing

• All orders placed through our webstore are processed promptly. We hold each order for 1 hour after being placed to allow for any last-minute changes or corrections. This ensures accuracy and the best service experience for our customers.
• Orders placed before 3 PM EST/EDT will ship on the same day. Orders placed after this cut-off time will be processed and shipped the following business day.

Shipping Fulfillment

• After the 1-hour hold, your order will be prepared, packaged, and shipped using our advanced fulfillment network to ensure timely and reliable delivery.
• Once an order has been processed and prepared for shipment, it cannot be modified or canceled.

Shipping Options and Times

• Free Standard Shipping (5 Business Days): Available for orders within the contiguous United States.
• Expedited Shipping (2 Business Days): Available for an additional fee, with costs displayed during checkout.
• Please note that while we strive to meet our shipping timelines, external factors such as weather, carrier delays, or peak shopping periods may occasionally impact delivery times.

Shipping Restrictions

• We currently only ship within the United States.
• Alaska and Hawaii Residents: Orders shipped to Alaska and Hawaii are not eligible for free standard shipping and will incur shipping charges. Special shipping rates apply, and exact costs will be displayed during checkout.

Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to monitor the progress and estimated delivery date of your package.

Shipping Costs

• Shipping costs, where applicable (e.g., for orders to Alaska and Hawaii or for expedited shipping), are calculated based on the weight, size, and destination of the package. Applicable fees will be displayed during the checkout process.

Disclaimer

• We are not responsible for any delays, damages, or issues caused by the shipping carrier once the package has been handed over for delivery. Any shipping carrier-related concerns should be directed to the carrier using the tracking information provided.

Customer Support

• Should you have any questions or concerns about your order or shipping details, please reach out to our dedicated customer support team at cs@barenbasic.com.